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27

Years of development and expertise

1182547

Calls routed in the last 7 days

39452

Simultaneous call handling peak in last month

85 %

Coverage of the world’s population

175123

Calls rerouted from over-capacity last month

city
"At Ticketmaster we regularly experience incoming call overloads when popular concerts go on sale. With Sound of Data’s Overload Solutions, we can plan and handle these peak calls ourselves even when there are 3,000 eager customers calling at the same time. There’s no other supplier who can offer such a reliable service so easily for us."
Reinout Al, Manager Contact Center, Ticketmaster
"Sound of Data fully takes care of us when it comes to (international) Contact Numbers and Routing Management. Thanks to their services, we continuously grow worldwide. As a result, our Customer Service is now available 24/7 for customers from all over the world."
Rutger Bockholts, Functional Application Manager CRM & Telecom, vidaXL
"At Sonos, we strive to deliver the best customer experience in every way we can. Our Customer Care teams value greatly the Sound of Data services in helping us deliver that with inbound customer calls."
Serge van Driel, Contact Center Specialist, Sonos