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27

Years of development and expertise

1182547

Calls routed in the last 7 days

39452

Simultaneous call handling peak in last month

85 %

Coverage of the world’s population

175123

Calls rerouted from over-capacity last month

What do you mean, there’s a busy tone?

All our lines are available!

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It works the same in this country too, right?

The same thing in a different language... how hard can it be?

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Er, what are the compliance rules again?

I don't want to be responsible for landing the company in court

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Why aren’t more people calling?

Are we doing something wrong?

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Arghhh, too many calls at once!

If only we could answer instead of leaving them on hold...

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We need less admin and lower costs!

We want the best, but we still have to manage our resources

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"At Ticketmaster we regularly experience incoming call overloads when popular concerts go on sale. With Sound of Data’s Overload Solutions, we can plan and handle these peak calls ourselves even when there are 3,000 eager customers calling at the same time. There’s no other supplier who can offer such a reliable service so easily for us."

Reinout Al, Manager Contact Center, Ticketmaster

"Sound of Data fully takes care of us when it comes to (international) Contact Numbers and Routing Management. Thanks to their services, we continuously grow worldwide. As a result, our Customer Service is now available 24/7 for customers from all over the world."

Rutger Bockholts, Functional Application Manager CRM & Telecom, vidaXL

"At Sonos, we strive to deliver the best customer experience in every way we can. Our Customer Care teams value greatly the Sound of Data services in helping us deliver that with inbound customer calls."

Serge van Driel, Contact Center Specialist, Sonos