Xcally makes it easy for your agents to manage all interactions from various channels in one desk-top, browser-based interface. You can add as many channels as you need and smartly combine them. Phone, (social) messaging, MS Teams, live chat, bots, open channels. The list is endless. Agents can easily switch from one channel to another and keep the conversation going. With all customer information at hand.
The predefined reports by channel and functionality help supervisors to monitor agents performance. They can also build custom reports and dashboards, monitor metrics and KPIs in real time to help achieve goals.
