What do you mean, there’s a busy tone?
Beating the bottlenecks
Wherever you are in the world, local telecoms infrastructure can only cope with a certain amount of traffic. If a lot of people are on the phone at the same time, whether or not your call center has anything to do with that, the network becomes full.
When this happens, callers trying to reach you might get a busy tone. Even if you have lines available. You’ll never know they tried to call. And their failure to get through will leave them with a bad impression of your service. Even though it’s not your fault. Life seems so unfair sometimes.
So what do you do?
Sound of Data helps you beat the bottlenecks by routing your calls in a way that avoids local telecoms infrastructure limitations. We do it so seamlessly that you and your callers won’t even be able to tell. Except for the fact that they get through faster, more reliably and with clearer sound.