There are issues that are specific to your organization and therefore do not fit into a standard application. For example, because different systems need to exchange information, information has to be converted from email to SMS/text messaging or speech, text or sound have to be generated. It can be anything.
Custom telephony
Need a telephony application that is slightly different from standard? And that connects different systems? With custom telephony you get a solution that fits seamlessly and always works.
In practice
High accessibility of the solution is essential for these types of issues. It must always work. What kind of solutions can you think of?
- convert emails to SMS/text messages that are automatically sent to a group, such as with a technical service
- automatically dial out, such as with a messaging service
- custom ivr that requires connections between different systems
- SMS/text messaging for voice verifications
- SMS/text messaging for reminders or referrals
Launch quickly
To build these types of custom telephony solutions, you use CPaaS (Communications Platform as a Service). With CPaaS you add real-time communication channels to your own business process without having to build or manage a backend infrastructure and interfaces. This means that a customized solution can be launched relatively quickly and, if desired, can also be easily reproduced for another department or brand.
Multidisciplinary
You can use CPaaS (Communications Platform as a Service) in various fields, such as marketing, customer contact, and sales, to create new ways of interaction between customers and service providers. Alternatively, you can use CPaaS to better track and report on customer engagement across different platforms, analyzing trends, behaviors, and areas for improvement. You only pay for the infrastructure, programming, manpower, tools, and/or licenses that you actually need.
