We understand that this new way of working may take some getting used to, but we are confident that it will make your process more efficient and transparent. Therefore, we kindly ask you to use the customer portal for requesting new numbers from now on. Of course, you can always call or email our team—we’re happy to assist you in getting started!
We have good news! It is now possible to request new (international) phone numbers through our customer portal. This new feature allows you to submit requests quickly and efficiently, as well as track their status. In a few weeks, it will also be possible to port numbers via the customer portal.
How does it work?
You can get started right away by following the steps below:
1. Go to the "Requests" section
- Log in to the customer portal.
- Click on “New numbers” under the “Requests” heading in the top menu.
2. Explore the tabs
- Overview : Here you can view all active requests you have submitted.
- History : This is where you’ll find an overview of your previous requests.
3. Create a new request
- Click the ‘Create Request’ button.
- Fill in the details of your request:
- Request Name : Give your request a clear name.
- Country : Choose the country where you need the numbers.
- Number Type : Select the type of number you want to request.
Note: For geographic numbers, you must also specify the region. - Amount : Indicate how many numbers you need.
- Order : Choose whether you want the numbers in a random order or sequentially (in a sequence).
- Notes : Add any additional information if necessary.
4. Confirm your request
- Review the entered details and submit your request.
- You will see a confirmation screen immediately after your request has been successfully submitted.
5. Track the status of your request
- After submission, you can monitor the progress of your request under the Overview tab.
Even more coming soon!
We have carefully developed this new feature, but this is just the first version. Soon, you’ll be able to upload documents yourself, choose your own numbers, and we’ll make the ordering process even easier and faster! Your feedback is incredibly important in this process! So, please let us know what you think and how we can improve this feature.
We hope you’re as excited about this new feature as we are. Do you have questions or need help? Feel free to contact our support team, we’re here to assist you!