24/7 insight into your customer contact interactions’ data. That's what our My Sound of Data Portal provides. Easy to use, wherever and whenever you want. With all the data you need to make your interactions as customer-friendly and efficient as possible.
Dashboards
Our My Sound of Data portal compiles the data from all your service numbers and turns them into insightful dashboards. The dashboards can be customized to show the data you’re most eager to see, such as:
Statistics
Get a clear and complete overview of your customer service numbers statistics. Set up filters to see the number of:
And export these numbers for further use in other software programs.
Routing plans
Online self-service for everything related to your customer service number routing plans:
The more customer service numbers we manage, the more insight the portal gives you when it comes to call data.
No more creating overviews with data from different sources. It's all there in one place and can easily be exported for further insight.
Create accounts with different levels of access for managers, supervisors, and agents, even if it's just for one service number or country.
Make any changes necessary without asking your IT department or help from us. And if it gets too complicated, we'll gladly assist.
The portal is always compatible with your infrastructure and contact center software.
Get the same features and possibilities when accessing the portal from your mobile phone.