In this podcast episode, Jos and Michel discuss the possibilities and advantages of omnichannel platforms. They also discuss relevant factors for choosing the right platform.

Over the years, more and more channels have been added via which customers can communicate with customer service agents. To keep things clear and efficient, omnichannel platforms offer the ability to aggregate all these channels into one overview. This allows agents to switch channels easily and clients to be supported more efficiently.

However, omnichannel platforms come in different shapes and sizes. Therefore you should pay close attention so that you implement the platform that best suits your customer service.

Listen now to hear the full story about omnichannel platforms.

More information can be found here.

⚠️ This episode is created by using an AI translation tool (Rask). ⚠️