This year Sound of Data is not only proud sponsor of Customer Contact Week held in Amsterdam in October, but our Product Manager Gerard Nijboer will also be speaking on Wednesday, October 9.
A new way to integrate the voice channel
Your contact center agents are the main characters of your customer service offerings. You want to allocate their talents sparingly and provide self-service technologies for low-level customer inquiries. How can you decrease the quantity and increase the quality of phone calls as you seamlessly embed voice channel interactions into the customer experience? Offering accessible voice channel technology at critical moments of the customer journey increases trust and loyalty by exchanging empathy, creativity and passion through human interaction.
During this presentation on Wednesday, October 9, 2.00 PM, Product Manager Gerard Nijboer will explore:
· the opportunities that the WebRTC protocol provides compared to traditional phone calls
· how it enables you to embed access to your human voices in a completely online customer experience
So if you're attending CCW Europe, make sure to attend this presentation!
About CCW Europe
Customer Contact Week isthe European flagship of the LARGEST global customer contact event series.Attending CCW Europe means putting your customer first. Join 240 attendees, meet 70 inspirational speakers, gain 23+ hours of learning and most importantly network with your industry peers! You will learn how to:
Develop Future-Proof Strategies and Skills to Drive your Customer Transformation
Harness Innovation, Automation, AI & Cultural Transformation
Uncover the Formula for Successful Enterprise-Wide Collaboration
Blend Innovation with Fundamental Customer Contact Principles