Your contact center agents are the main characters of your customer service offerings. You want to allocate their talents sparingly and provide self-service technologies for low-level customer inquiries. How can you decrease the quantity and increase the quality of phone calls as you seamlessly embed voice channel interactions into the customer experience? Offering accessible voice channel technology at critical moments of the customer journey increases trust and loyalty by exchanging empathy, creativity, and passion through human interaction.
During this presentation on Wednesday, October 9, 2.00 PM, Product Manager Gerard Nijboer will explore:
- the opportunities that the WebRTC protocol provides compared to traditional phone calls
- how it enables you to embed access to your human voices in a completely online customer experience
So if you’re attending Customer Service Week Europe, make sure to attend this presentation!