We understand that this new process may take some getting used to, but we are confident it will make your workflow more efficient and organized. That’s why we encourage you to use the customer portal for all new number requests from now on. Of course, you can always call or email our team. We’re happy to help!
We have great news! You can now request new (international) phone numbers through our customer portal. This new feature allows you to submit requests quickly and efficiently while keeping track of their status. Number porting will also be available in the customer portal in just a few weeks.
How does it work?
Follow these steps to get started:
1. Navigate to the 'Requests' Section
- Log in to the customer portal.
- In the top menu, click on ‘New Numbers’ under the ‘Requests’ section.
2. Explore the tabs
- Overview: Here, you can view all your active requests.
- History: This tab provides a record of all your previous requests.
3. Submit a new request
- Click on the ‘Create Request’ button.
- Fill in the details of your request:
- Request Name: Give your request a clear and recognizable name.
- Country: Select the country where you need the numbers.
- Number Type: Choose the type of number you want to request.
Note: If you select a geographic number, you will need to specify the region.
- Amount: Indicate how many numbers you need.
- Order: Choose whether you want the numbers in a random order (random) or sequentially (sequence).
- Notes: Add any additional information if needed.
4. Confirm your request
- Review the details you’ve entered and submit your request.
- You’ll see a confirmation screen once your request has been successfully submitted.
5. Track the status
After submitting your request, you can track its progress in the Overview tab.
