Turn customer service telephony into a modern online channel and integrate it into the online journey. Callers no longer have to leave your website to make a call which means you can track the entire journey.
Talk! is a new click-to-call solution that integrates customer service into the online customer journey. Talk transforms the traditional offline customer service voice channel into a modern online channel.
It helps determine the value of customer service and demonstrates how it contributes to online conversion. As a result, it reduces the often-existing gap between customer service and e-commerce.
Furthermore, it’s appealing to companies and organizations that lack an operational presence in the country where they want to be accessible. Instead of grappling with potential limitations due to local regulations that could hinder their growth potential, Talk! offers the opportunity to expand internationally through web-based telephony. This can be particularly advantageous due to regulations that make traditional business operations and establishing physical offices in other countries challenging.
Would you like to learn more about its benefits?
The call becomes part of the online journey and extends the time website visitors spend on your site.
Automatically redirect callers to a page of your choice after a successful customer service call and increase the chance of a conversion.
Easily integrate a short survey into the journey. Ask callers to leave their feedback when the call ends.
The call is part of the online journey, so there's more data to analyze and more customer insights to gather.
When entering new countries, simply add a Talk button to the local website and you’re ready to receive calls.
Talk helps you reduce costs in countries where you currently pay a mobile caller surplus on freephone numbers.
Let's get to work
Immerse yourself in the seamless power of telecommunications and elevate your online experience to new heights.
In our My Sound of Data portal, you have complete control over managing specifications and designs. The Talk Click-to-Call feature not only saves a significant amount of money but also enables you to effectively promote your (marketing) campaigns.
For 5 of our customers, there is an opportunity to try Talk with a complimentary 4-week trial period: Click Here!