For those utility companies, they are still in business, but the cards are no longer needed. This process is mostly handled digitally now and readings are taken remotely, with only a few exceptions. However, technicians for energy and water companies, as well as those in installation and infrastructure, still visit homes and businesses for (installation) work. This work needs to be scheduled and documented efficiently, and communication with the consumer needs to be effective. To address this, PTI has developed an extensive Planning Suite. This online tool enables PTI’s clients to organize and execute their field service processes as smartly and efficiently as possible.
Do you remember how, years ago, you used to receive a card or letter in your mailbox from your energy supplier or water company asking you to submit your meter readings (or is that before your time)? There’s a good chance that this card was sent out by PTI. This company from Woerden (the Netherlands) was for many years the go-to partner for numerous utility companies for services like this. But times change, and so do the services provided by PTI.
Planning Suite
A client for over 20 years
PTI has been a client of Sound of Data since 1997. It all started with support for various information and service lines, voice response systems (such as call-in numbers and meter reading lines), outbound calling, and various SMS applications. However, as PTI’s activities have evolved over the years, so too has the support provided. Some services are no longer needed, while others have been migrated to new platforms and further developed, such as various IVR (Interactive Voice Response) services. This way, the services keep up with the times and ensure that PTI’s operations are supported in the best possible manner.
“Sound of Data is a no-nonsense company with whom we have been working to our complete satisfaction for many years. They are available 24/7, decisive, helpful, reliable, and know our business inside out. They are a true partner we can rely on,” says Ramon van Stappershoef (who has been operationally involved with Sound of Data from the very beginning).