Jos van Loo: “I am excited to start this new journey with Sound of Data. With a seasoned team, in-depth knowledge, and high-quality customers, Sound of Data is optimally positioned to create a tone of voice for your brand and lend people a listening ear. Connecting people in moments of urgency or with complicated needs is crucial for brands to create lasting relationships.”
Jos van Loo complements Sound of Data’s management team with Pieter van Hoof, Bas Berkemeijer and Thomas Hazelaar. Van Hoof: “We welcome the appointment of Jos as the new CEO of Sound of Data. His extensive knowledge and experience make him the right person to lead our company to the next phase. Bas, Thomas, and I continue to be active within Sound of Data in our role as management team members and shareholders. Together with Jos, we will work as a team on our growth objectives.”
Grow as smart Customer Service Voice Channel Experts
Sound of Data has been working in telecom, technology, and customer experience for over 30 years. The company is known for its smart telco solutions for contact centers and routes 300 million consumer contacts per year. As a leading player in the voice market, Sound of Data wants to grow as Voice Channel Expert in Customer Service in the coming years. “We are a leading player in optimizing telephone contacts in the customer journeys of brands. Both in the Netherlands as well as internationally,” says Jos. “We’ve added consulting services and innovation to our extensive experience in telecom, technology, and customer experience, to create even more value for brands, companies, and consumers.”
Sound of Data does this by building on the original pillars: telecom, technology, and customer service. Jos: “For telecom, this includes the integration of platforms, for technology it concerns deepening of smart routing and analytics solutions, and for customer service, it is about putting the focus on the consumer. This is how we want to strengthen our international role over the next years.”
Sound of Data remains independent and network-neutral. Jos: “We collaborate with local carriers and providers of Customer Service platforms in the different countries and connect all providers and platforms as an independent party.”
Talk: Internet calling through the click of a button
Sound of Data continuously innovates to best serve brands and consumers. Jos: “We connect the online customer journey with the human voice through innovations, such as Talk, which is based on WebRTC technology. Talk allows consumers to easily call customer service through the click of a button on the website, app, or newsletter of a brand or organization. Calling directly via the internet. Quick, customer-friendly, and cheap, without the need for a telephone number or telephone network.”
Customer service crucial for consumer confidence and reputation
Great customer service is essential for consumer confidence and your company’s reputation. Van Loo: “Good customer service seduces and that results in more sales and loyal customers. It is the key to sustainable success.”
Companies that choose Sound of Data also get the best possible service. Jos: “We are agile and offer our customers a single point of contact to relieve them of all their worries. We adopt the role of integrator and as such ensure implementation and continuous optimization. We work globally, because companies think and grow beyond language and national borders these days. Sound of Data is the smart Voice Channel Expert that enables human contact between brands and consumers.”
About Sound of Data
Sound of Data creates a tone of voice for your brand and lends a listening ear to consumers. Sound of Data is a leading player in optimizing telephone contacts in the customer journeys of brands. Both in the Netherlands as well as internationally. We help major corporate brands, media operators, and charitable organizations to optimize their contacts with consumers through voice solutions. Sound of Data has been working in telecom, technology, and customer experience for over 30 years. The company is known for its smart telco solutions for contact centers and routes 300 million consumer contacts per year. In addition, as a smart Customer Service Voice Channel Expert, Sound of Data advises its customers and creates even more value for brands, companies, and consumers.
